Support

Email us with any issue you have and we’ll try to help as best we can!

support@l2aeron.com

Please note: Password reset can only be done to accounts that are secured by email

Information needed (if applicable)

  1. Account name
  2. Character name
  3. Information about your issue

Conditions

  1. The account must be confirmed with the same email as you are writing us from in order to confirm your identity. Unconfirmed game accounts are not eligible for support.
  2. Scammed items are not eligible for support. You are responsible for your own ingame item management.
  3. Hacked or shared accounts are not eligible for support. Confirm your account via email and you won’t be able to be hacked even if somehow your account and password combination is known.
  4. Trading accounts and RMT is against the rules and at your own risk. Accounts related to these activities are not eligible for support.